Frequently Asked Questions and Answers
1. I already registered for Circuit Tutor in a previous semester (e.g., I am re-taking the course that uses it, or taking a second course that uses it). How do I register to get credit this semester?
You must use a different e-mail address to register, or else a different alias for the same address. If you continue using your old account, your instructor will not see your progress and you will not get any credit for your work. It is essential to re-register using the new code your instructor sent you this semester. Do not try to use the same form of your e-mail address to register a second time.
2. My registration code isn’t working, it won’t let me register.
You have probably already registered (your code will only work ONCE). Just log in using the e-mail and password you originally used to register. There is a password recovery feature if you need it. (If your code was posted in a list by your instructor, there is a remote chance that someone else used it to register. It is much more likely however that you already registered yourself.)
3. I don’t have a registration code, can the Circuit Tutor team provide one to me?
No. For privacy reasons, we cannot provide any registration codes. Please ask your instructor for the code, they are the ONLY person who can supply you with one.
4. I lost my registration code, can you tell me what it is?
No. Only your instructor has this information, you need to contact them.
Problems Logging In
1. I am unable to log in to Circuit Tutor because none of my e-mail addresses is recognized, what should I do?
Please try all possible e-mail addresses that you might have used to register for Circuit Tutor (including aliases for those accounts). If that doesn’t work, you may have misspelled your address when registering. Send your class section (instructor) and user registration code to email@example.com and we will assist.
Problems Downloading and Installing the Software
1. My copy of Circuit Tutor did not update successfully and I received an error message.
This is usually due to anti-virus or firewall software as noted below. You can also try deleting the old version before installing the new one.
2. After downloading Circuit Tutor, the file “disappeared” and/or I got a notice that the program had been blocked, what should I do? Or, I am told that I may not have permission to access the file.
The program was blocked or deleted by your anti-virus software or possibly a firewall. You will need to disable that software while installing Circuit Tutor, or else inform it that our application is safe. Circuit Tutor does not contain any virus and will not harm your computer. If you can’t figure out how to solve this problem, consult the technical support or user documentation for your anti-virus software (you will likely encounter similar problems installing other software packages in the future, and will need to know how to control this software). There may be YouTube videos showing how to use your software (though we do not vouch for them). If you ask for our assistance, you MUST include a screen shot of the error message you are receiving, or we will not be able to help you. (Press Shift-Print Screen and then press CTRL-V to paste that screen shot into your e-mail message.)
3. I was told that Circuit Tutor is an unsafe download or a threat to my computer, what should I do?
Circuit Tutor will not harm your computer. Respond by telling your browser or anti-virus software that it is in fact safe.
4. I am not able to download Circuit Tutor on my Mac Book (or other Macintosh computer), what should I do?
Circuit Tutor is not Mac-compatible. You can use it on any campus Windows PC at a campus computing site, library, or other location. Or, you can purchase a Windows emulation program such as Parallels. Please note that a lot of technical software is not Mac-compatible, so you may want to consider that factor in deciding what type of computer to purchase for engineering studies.
Note that the web portion of Circuit Tutor can be completed on a Mac (or any computer with an Internet browser), but the downloadable portion (which contains most of the exercises) cannot.
5. I cannot get Circuit Tutor to work on my tablet device.
The downloadable portion of Circuit Tutor generally requires a Windows PC, not a tablet. The web portion (only) can generally be completed on a tablet.
Error Reporting and Progress Tracking
1. I noticed a bug or error when using Circuit Tutor, how do I report it?
Please take one or more screen shots illustrating the problem (required), and e-mail them to firstname.lastname@example.org, along with a description of what you were doing when you encountered the problem. Fatal crashes are automatically reported to us, but screen shots still help.
2. I am worried that I will not get credit for my work, because I never told Circuit Tutor my name when registering to use it.
Don’t worry, be happy! Your instructor knows which name corresponds to which registration code and account. Just like the thousand or more students who used this program before, you will get credit! We don’t ask for your name to ensure privacy and security.
3. Will I be able to see my Circuit Tutor grades on BlackBoard (or other learning management system)? Or, why can’t I see my grades there?
Generally your progress in Circuit Tutor will not show up in BlackBoard (or other LMS), unless your instructor manually posts them there (ask THEM if they are doing so). However, you can monitor your progress at any time on the home screen on the web site. If it shows you have completed an exercise, you WILL get credit for it, don’t worry!
4. Do I have to submit anything on BlackBoard (or other web site) when I finish an exercise in Circuit Tutor?
No. Circuit Tutor has no connection to BlackBoard. Our server records your progress automatically, you don’t need to submit anything other than doing what the program asks you to do. Your instructor can see your progress.